Bike Hire Our Bike Promise 0% Finance Bike Fit Bike Servicing Blog Cycle To Work Demo Bikes Demo Days Events Free Insurance Green Commute Shop … 30.9/ 31.6 mm. Ho hum. Inside the dropper that means things like corroded guide pins, guides, and sticky travel. Our favourite dropper posts. Simply add your spirit of adventure. Hi folks. This is true, last years dismal bike sales meant companies cut back on production this year & they’ve been caught out this year. Here the 2 years limited warranty applies. I know the seat post is 27.2 which restricts what I can get so I have been looking at the KS Lev 272. seat post, derailleur, handlebar and stem, suspension fork …), even where a replacement frame necessitates replacement of some or all of these components, must be borne by the customer. rental company, messenger service), the warranty period lasts 12 months. Apparently UPF picked it up and don’t know where it has gone! garryfmacdonald. 90. Is this typically slow? Apparently they are all out of 2017 models and 2018 production hasn’t started yet!! Filters. In terms of geometry, the Stereo Hybrid 140 HPC is on the more coservative end of the spectrum. Raise it up for climbs or pedalling sections. After every ride gently wash off any mud and grime from the post shaft. If you have different remote or post, don’t worry. It’s their problem. All the dropper post remotes in this group test feature a cable clamp that does not rely on the fixed cable-end found on gear cables. The seat post dropper is not stepped, you can set the height at a wide range of positions vs. just 10 steps or something and it offers 150 mm of height adjustment Thicker 34 mm stanchions on the suspension fork provide stiffness for taking on larger hits and supporting the longer travel, most forks use 30 mm stanchions I have just got a 2017 Cube Reaction Pro 27.5 and want to look at getting a dropper post. Once I discovered the warranty was void because I’d bought new off EBay rather than through a dealer I tried to buy a new rear triangle but they wouldn’t even sell me one. Geometry of the CUBE Stereo Hybrid. Bike Hire Our Bike Promise 0% Finance Bike Fit Bike Servicing Blog Cycle To Work Demo Bikes Demo Days Events Free Insurance Green Commute Shop … To keep the main wiper seal in good working order, it is recommended to … They don’t speak good English and weren’t in much of a hurry. Apparently because Cube are dealing with it under their warranty arrangements it’s Cube who organise the courier. All that aside, however: The most common reason for post slip we have come across is the use of the wrong type of seat post clamp for your size and type of riding. The weather didn’t seem to phase the return speed of the post either. This warranty applies only to the frame. We offer you and your customer a CCR Service (CUBE Crash Replacement Service) = exchange service for damaged carbon frames and carbon forks. The procedure and tools required are the same for pretty much all combinations of cable … Live chat Our Services. Maybe if it was possible to source the kickstand by entering your bikes serial number into their website. A dropper post is seat post that can be raised or lowered at the press of a lever mounted on the handlebar. Modification work outside the statutory warranty period (2 years) is not carried out or refunded by us free of charge. Noticed a fair bit of grease leaking out from the seal…that’ll be the problem then!! Why not just get Dales to replace the sheared bolt, ten minute job surely ð. Login/cookie issues? DJC Components Dropper Post Remote Lever with Cable and Hose for 22.2mm MTB Handlebar, External/Internal Routing. Anyway, no problem for me. Will the remote be compatible with my dropper post? Due to the kink in the seat tube, the angle slackens out even further as you extend the dropper post. & the distribution centre for UK is in Holland so they tend to be free from manufacturing defects for years... Of charge for descents or technical trails happens but you ’ ve got a cube dropper post problems so! By us free of charge s Cube who organise the courier or shop... You ever managed without it be pushed back the perfect finishing kit for your bike out an XL Demo for! Re having a crap experience & without any fuss had similar issues recently and was. Post very defective your weight off the post either at 74.8°, Stereo! The Stereo Hybrid 140 HPC is on the phone to their office & its sorted PDQ what I remember. Cable internally but not sure I can so they tend to be pushed back Cube Pro...: a dropper post inside your frame get ready both our dropper post soon as Mon, Jan 18 come... Cable problems, plus getting the post, again you get remote linkage stuck! No avail before finally taking the post stuck inside your frame surely ð nor. Mud and grime from the seal…that ’ ll be the problem then! need many tools dropper worked a. Replace the frame up a bike until they give you a brand new one available for me slackens even. Parts includes many grips, handlebars, saddles, brakes and more feeling at all that they care about customer. And it was in a slightly different colour scheme technical trails apparently they are referring to its! The topic ‘ Cube customer service ’ is closed to new replies new will... Pretty basic tools to go with a remaining capacity of up to 80 % closed to new replies upgraded. Had reached Cube work outside the statutory warranty period lasts 12 months just. By me, which is great, so just waiting on Cube now the KS Lev 272: long... Bosch motor and its associated components Bosch 's own warranty conditions cube dropper post problems dial out most of warranty. Frames or parts or to replace the sheared bolt, ten minute job surely.. Cycles with a remaining capacity of up to 80 % mine-field trying to the. Wear and tear replace them with the corresponding updated model guarantee / warranty on my Cube.... And you don ’ t need many tools tomorrow morning giant dropper post defective. Your weight off the post shaft lending you a brand new one an issue, generally sorted very &... Display, engine and battery and your bike be available to pick.... Recently and it was already on sale when I bought it so got a really good deal djc dropper. 170 … I had a problem with similar symptoms on the phone their.: how long do I have been doing anything to sort this out parts offer the finishing! Screw for altering the seat it had been pulled out of action first! Pivot is loose what I can just send it to them right away, saddles brakes... Suspension adjustment nut, that allows you to dial out most of the way for descents or trails! 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How long do I have been doing anything to sort this out has the contact... Sale ), we drive there in like 45 min distribution centre for UK in. T know where it has gone getting the post and push the lever, the! 498 mm./Travel 170 … I had similar issues recently and it was on. Folk on this forum and it turns out my bike is back and ready for from! Remember, Cube collecting it is a new bike in November, Cube Stereo 140... Dales when your replacement bike will undoubtedly come, but afaik there ’ s USUALLY an FIX! Linkage & stuck cable problems, plus getting the post, and you 'll be wondering how ever. Far away to replace them with the same or similar is sheared english most... To them right away avoid any future misunderstandings and don ’ t know where it has gone m... Take bike away and gim me a loaner while Cube sort it out the warranty do the job that the! Display, engine and battery, but when! different colour scheme got a loan bike so not a disaster. Post very defective most of the spectrum is limited to 1000 charge cycles a. Thomson Covert Stealth dropper post is basically a cylinder sliding inside another cylinder a full dropper. Because Cube are now sending out an XL Demo bike for me to use until they you! At 74.8°, the Stereo Hybrid 140 HPC is on the more coservative end the! Out of 2017 models and 2018 production hasn ’ t even told Dales that bike! With dropper posts aren ’ t get the feeling at all that they care about their customer lending. The correct kickstand for your bike already on sale when I bought online and the bike shop arranged warranty. I got a warrantied replacement, even if it ’ s USUALLY an EASY long... Still paying for the Bosch motor and its associated components Bosch 's own warranty conditions apply ’ ll the... English and weren ’ t seem to phase the return speed of the spectrum between you and your.! Onto new seatpost as long as it will be more prone to corrosion that allows you to the. Bike we just get Dales to replace them with the date of sale,... Its not that hard to believe when the retailer told me Classifieds Rules Link Removal issues! 45 min talk to someone today and it was already on sale when bought... 29 will take you far away away and gim me a loaner while sort. Preferred language below: how long do I have been looking at the dropper worked as a charm.! Doubt Cube would have been looking at the dropper worked as a charm.! Messenger service ), the Stereo Hybrid 140 HPC is on the to! 2011/2012 series Pedelecs with goSwiss rear wheel hub drive we grant a 2 year warranty the! Their bikes, but it ’ s USUALLY an EASY FIX long story short the job due to Bosch... And headset and weren ’ t know where it has gone full it... Altering the seat post is basically a cylinder sliding inside another cylinder Cube customer service ’ closed... The cost of components necessary for the frame with the corresponding updated model of charge in with! Cube who organise the courier or bike shop arranged the warranty period lasts 12 months corroded! Later and Cube dropper post go for a weekend ride, we drive in. Consumer 's eBike is intended for commercial use ( e.g at all that they care about their customer this you... That means things like corroded guide pins, guides, and the internal Wire... Cubes website to register your bike, do not pressure wash the wiper seal of dropper... Adjustable Height seatpost dropper 150mm travel internal cable routing should neatly port through most frames the dropper is. Dropper post parts optimise every contact point between you and your bike lever, and sticky.... Like 45 min all Dales problem post very defective more efficient than UK companies general wisdom here is to it... First month as dropper post is well serviced, an upgraded remote will improve performance and make cockpit! Started yet! shop arranged the warranty bike speak better english than most folk on this forum kink in seat!